By using theteller.net, you expressly agree that use of theteller.net is at your sole risk. theteller.net is provided on an "as is" and "as available" basis. Neither theteller, nor any of its associates, including but not limited to its directors, employees, agents, designers, contractors, merchants (collectively, "Associates") warrant that use of theteller.net will be uninterrupted or error-free. Under no circumstances shall theteller or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use theteller.net, including but not limited to your reliance, on any information obtained from theteller.net that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing limitation shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of theteller has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through theteller.net
theteller may charge a small convenience fee for certain services. Other services may be offered at face value with no additional charge from theteller. Convenience fees are subject to change.
theteller accepts multiple payment options. Payment options include but are not limited to Visa®, MasterCard®, MTN mobile money®, Airtel money® and Tigo cash®. Since all payments are electronic and most orders are digitally delivered, credit and debit cards are generally charged at the time you make a payment or initiate an order.
After you initiate a payment or place an order using our shopping cart, we will validate the information you give us, by verifying your method of payment. We reserve the right to reject any payment you initiate and / or order you place with us, and / or to limit quantities on any order, without giving any reason. If we reject your payment or order, we will attempt to notify you on theteller or using the e-mail address or phone number in your account. Your credit or debit card will normally not be charged if we reject an initiated payment or order and will only be charged by the appropriate amount if we limit an order.
All sales made through theteller.net are subject to theteller’s refund policy. For a complete explanation of the refund policy, please see Refunds section.
theteller may, in its sole discretion, terminate your account or your use of theteller.net at any time. You are personally liable for any payments you initiate orders that you place and charges that you incur prior to termination. theteller reserves the right to change, suspend or discontinue all or any aspects of theteller.net at any time without prior notice.
theteller does not normally provide refunds for transactions performed through the site. However, under exceptional cases we will work with the biller to review your particular circumstance to address any issues you raise.
theteller keeps detailed logs of all transactions that take place. theteller will conduct a detailed investigation of all refund requests for prepaid services. In cases where it is possible to "return" the services already paid we will endeavor to process a return.
A chargeback is a reversal of a credit/debit card transaction by your bank. Chargebacks are usually performed when fraudulent purchases have been made on a person’s credit/debit card. You can initiate such a request if you find a charge on your account that you did not authorize, or a charge for an item that you did not receive. If you need to request a chargeback, please contact us first so we can help you resolve the issue. In most cases, our refund policy is the appropriate route to take instead of a chargeback request.
When theteller receives a chargeback notice, the account from which the service was purchased is immediately blocked, and all associated services in the account are suspended. Without additional information, our policy is to treat chargebacks as a result of fraudulent activity. As a result, theteller will suspend your account and send you email and/or text notification, requesting that you contact us to resolve the issue and reactivate your theteller account. theteller will evaluate all chargebacks requests. In cases where it is deemed to be fraudulent, the case will be turned over to the appropriate law enforcement agencies.
To undo a chargeback, you must contact your bank to issue a chargeback reversal. Please contact theteller to inform us when the reversal is initiated so we can make a note on your account.